Comfort Bands Int. Ltd.
Sweatbands
for hardhats, welders shield and other head and face safety gear.
Order Information & Policies
On line secure server 24 hours a day.
Payment
Orders must be paid
at the time you place your order by Visa, and Master Card . Please for your own
protection, do not send cash.
There is no
minimum, tax will be added on all merchandise orders where required by law.
Shipping
The majority of
items are shipped by Air mail and courier when requested., please complete your
on line order with all information and special instructions.. There are items,
however, which are heavy or bulky and require an additional charge. As hard as we
try to simplify the order form, we realize this may be confusing. Therefore,
please do not hesitate to call during business hours as ask for assistance.
Deadline for shipping is 1.00 P.M. Mountain standard time.
Returning Merchandise
To avoid returns we
suggest you ask about any product you are unsure of. Our product pros will be
happy to answer any questions you may have. In the event an item you receive is
not what you expected, does not fit, etc., you may return it providing:
The item has not been used.
We sell only new
merchandise and would be unable to sell used or incomplete items.
You must have a "Return
Authorization Number" before sending any merchandise back to us. Fax
or email for this return number. A copy of our invoice as proof of purchase
must also accompany all returns. We are not responsible for return postage
costs. Unless other merchandise of equal or greater value is ordered when we
receive the merchandise, a 15% restocking fee will be deducted from your refund
check or credit.
Shipping Instructions for Returning Merchandise
Be sure the product
being returned is packaged in a separate box with crumpled paper or foam for
protection. We cannot be responsible for returned merchandise that arrives
damaged because it was not packaged properly. We can not accept returns that
arrive C.O.D. The products must be in their original display packaging.
If your merchandise
arrives damaged, notify us before returning it so we may contact carrier. All
parcels sent by the carriers are insured. Remember to keep the original
packaging. After inspecting the damaged parcel, they will return it to us.
If there is a
situation when you are shipping damaged merchandise back to us, be sure to get
a "Return Authorization Number" and follow the shipping
instructions under "Returning
Merchandise" above.
Defective Merchandise
Always read the
manufacturer's warranty on any product you receive and keep your invoices as
proof of purchase. If the product is, or becomes defective, please notify us
before returning it to us. Most manufacturers allow us to accept returned
defective merchandise, but some prefer to have the customer return the product
directly to them. We prefer to accept returns, but in some instances the
customer is required to send the product directly to the manufacturer. These
are all excellent companies who have quality products and reputations, but they
have their own specific policies on defective merchandise.
When sending
defective merchandise back to us, be sure to follow the shipping instructions
under "Returning
Merchandise" above. We can only
refund standard 4th Class Mail postage on defective or damaged merchandise. Do
not ship by UPS Air Service, Federal Express, franchise mailers, etc. as the
full amount of these methods of shipping cannot be refunded.
Out Of Stock Items
Form time to time,
it is unavoidable, stock shortages will occur. Why? Basically their area three
causes:
- Demand for an item is much higher than
expected and our manufacturer needs time to resupply us with the
additional items.
- The manufacturer has backordered the item due
to shortage of parts, materials, etc.
- Transportation strikes, natural disasters such
as floods, snow storms, etc.
If an item is
valued at $10 or more we will backorder the product unless instructed by the
customer not to do so. The customer will be charged shipping on all backorders.
We apologize should
any ordered items be out-of-stock.
All customers will
be notified if a product is out-of-stock by email.
If there is
any comments or complaints please do so by fax or email as to save both you and
us money.
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COMFORT BANDS INTERNATIONAL,
"KEEPING WORKERS MORE
COMFORTABLE AND SAFER YEAR ROUND"
Updated 04/01/2007 by FAL