Comfort Liners and sweatbands for hardhats, welders shield and other head and face safety gear.
Order Information & Policies
On line secure server 24 hours a day.
Orders must be paid at the time you place your order by Visa, and Master Card. Please for your own protection, do not send cash.
There is no minimum, tax will be added on all merchandise orders where required by law.
The majority of items are shipped by Air mail or courier when requested. Please complete your online order with all information and special instructions. There are items, however, which are heavy or bulky and require an additional charge. As hard as we try to simplify the order form, we realize this may be confusing. Therefore, please do not hesitate to call during business hours as ask for assistance. Deadline for shipping is 1.00 P.M. Mountain standard time.
To avoid returns we suggest you ask about any product you are unsure of. Our product professional will be happy to answer any questions you may have. In the event an item you receive is not what you expected, does not fit, etc., you may return it providing:
The item has not been used.
The item is in its original display package, which must also be in new condition.
The item was not purchased more than 30 days before.
We sell only new merchandise and would be unable to sell used or incomplete items.
You must have a "Return Authorization Number" before sending any merchandise back to us. Fax or email for this return number. A copy of our invoice as proof of purchase must also accompany all returns. We are not responsible for return postage costs. Unless other merchandise of equal or greater value is ordered when we receive the merchandise, a 15% restocking fee will be deducted from your refund check or credit.
Shipping Instructions for Returning Merchandise
Be sure the product being returned is packaged in a separate box with crumpled paper or foam for protection. We cannot be responsible for returned merchandise that arrives damaged because it was not packaged properly. We cannot accept returns that arrive C.O.D. The products must be in their original display packaging.
If your merchandise arrives damaged, notify us before returning it so we may contact carrier. All parcels sent by the carriers are insured. Remember to keep the original packaging. After inspecting the damaged parcel, they will return it to us.
If there is a situation when you are shipping damaged merchandise back to us, be sure to get a "Return Authorization Number" and follow the shipping instructions under "Returning Merchandise" above.
Always read the manufacturer's warranty on any product you receive and keep your invoices as proof of purchase. If the product is, or becomes defective, please notify us before returning it to us. Most manufacturers allow us to accept returned defective merchandise, but some prefer to have the customer return the product directly to them. We prefer to accept returns, but in some instances the customer is required to send the product directly to the manufacturer. These are all excellent companies who have quality products and reputations, but they have their own specific policies on defective merchandise.
When sending defective merchandise back to us, be sure to follow the shipping instructions under "Returning Merchandise" above. We can only refund standard 4th Class Mail postage on defective or damaged merchandise. Do not ship by UPS Air Service, Federal Express, franchise mailers, etc. as the full amount of these methods of shipping cannot be refunded.
Out of Stock Items
From time to time, it is unavoidable, stock shortages will occur. Why? Basically there are three causes:
Demand for an item is much higher than expected and our manufacturer needs time to re-supply us with additional items.
The manufacturer has backordered the item due to shortage of parts, materials, etc.
Transportation strikes, natural disasters such as floods, snow storms, etc.
If an item is valued at $10 or more we will backorder the product unless instructed by the customer not to do so. The customer will be charged shipping on all backorders.
We apologize should any ordered items be out-of-stock.
All customers will be notified if a product is out-of-stock by email.
If there are any comments or complaints please do so by fax or email as to save both you and us money.
COMFORT BANDS INTERNATIONAL LTD.
"KEEPING WORKERS MORE COMFORTABLE AND SAFER YEAR ROUND"
Updated 09/15/2011 by FAL